Frequently Asked Questions

Everything you need to know about your next adventure with Bush Tracks.

What are your standard shipping times?

We offer reliable nationwide shipping. Standard delivery typically takes 3-7 business days, while express options are available at checkout for those needing their gear sooner.

Do you offer international shipping?

Currently, Bush Tracks ships to customers within Australia and New Zealand. We are looking to expand our horizons to more international destinations in the near future.

What is your return policy for outdoor gear?

We offer a 30-day return policy on all unused items in their original packaging. If your gear isn't the right fit for your journey, simply contact our support team to initiate a return.

Are your products covered by a warranty?

Yes, all Bush Tracks products come with a 12-month manufacturer's warranty against defects. We pride ourselves on the durability and quality of our retail selection.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Afterpay and Zip Pay for your convenience.

How can I track my order?

Once your order has been dispatched, you will receive an email with a unique tracking number and a link to monitor your package's journey to your doorstep.